NomoPhone
BuySell
BuySell

Help centre

Find answers and guides.

Quick access

My orders

See and follow

Delivery

Deadlines and follow-up

FAQ

Frequently asked questions

Takeover

Sell my appliance

My account

Profiles and metrics

GENERAL TERMS AND CONDITIONS

General terms and conditions

Confidentiality

Personal data

Contact

Contact us

Browse by category

Orders

Order tracking and management

  • Track my order
  • Modifying an order
  • Cancelling an order
  • Invoice
  • History
Payment

Payment methods and security

  • Credit card
  • PayPal
  • Klarna
  • Security
  • Billing
Delivery

Delivery times and carriers

  • Deadlines
  • Follow-up
  • Fees
  • Zones
  • Express
Returns

Withdrawal and refund

  • Deadline
  • Conditions
  • Steps
  • Reimbursement
  • AFTER-SALES SERVICE
Guarantee

Warranty and after-sales service

  • Duration
  • Cover
  • Reclassification
  • Extension
  • Parts
Takeover

Selling your appliance

  • Estimate
  • Send to
  • Payment
  • Deadlines
  • Conditions
Account

Profiles and metrics

  • Profile
  • Addresses
  • Password
  • Settings
  • Favourites
Contact

Contact us

  • Form
  • AFTER-SALES SERVICE
  • Timetable
  • Email
  • Ticket

Guides

Order

Buying guide

  1. 1Choose a product
  2. 2Add to basket
  3. 3Pay
  4. 4Tracking delivery
Back to

Return guide

  1. 1Contact Customer Service
  2. 2Get the label
  3. 3Send to
  4. 4Reimbursement
Takeover

Selling an appliance

  1. 1Estimate
  2. 2Order
  3. 3Send
  4. 4Getting paid

Important information

Withdrawal period

14 days to change your mind.

Legal guarantee

Compliance and hidden defects.

Free shipping

Depending on the value of the order.

Secure payment

Card, PayPal, Klarna.

FAQ

How do I track my order?

By email with the tracking link.

Which payment methods?

Card, PayPal, Klarna.

Withdrawal period?

14 days from receipt.

How can you contact us?

Contact or after-sales service form.

Do you need help?

Our team will get back to you as soon as possible.

Email

contact@nomophone.fr

Support

Response within 24-48 hours.

Legal resources

GENERAL TERMS AND CONDITIONS•Confidentiality•Cookies•Legal information•Delivery and returns